What does Finlay Direct do with my personal information?
Finlay Direct uses personal information to enhance the overall shopping experience by providing you with better customer service. Positive customer identification allows us to contact the customer and ensure all their needs are met and handled appropriately and accurately. All personal information that we acquire is provided by each individual customer. It is this personal information, given to us by the customer, that allows Finlay Direct to provide knowledgeable support by our customer service team. Benefits you may receive by allowing us to keep your personal information on hand include:
1) A Personal Internet Account - You will be identified by Finlay Direct every time you log in with your personal customer number so in the future you will save time by not having to submit your information again.
2) Traceable Product Delivery - You will be able to track the location of your shipment through our online tracking system.
3) Order Status Updates - You will receive order status updates through email notification, including order-confirmation and order-shipped.
4) Personalized, Knowledgeable Customer Service - Our customer service team will be able to assist you promptly and accurately by identifying you and your preferences.
Opting Out
You may withdraw your personal information from Finlay Direct at any time. To withdraw your information email, or write us at:
Finlay Direct Customer Service
PO Box 7330
Bloomfield, CT 06002
Will Finlay Direct sell my email address?
NO! Finlay will not sell, trade, share or rent your email address to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer service support.
If you purchase with us, your name may be exchanged with another company whose products and services may interest you. If you do not want your name exchanged, please let us know by email or call 1-860-242-2800. You can also write us at:
PO Box 7330
Bloomfield, CT 06002