How do I return or exchange an item?
Use our Return and Exchange Form to determine if your item can be returned and request a return or exchange. Finlay Direct can not accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. Returns may be subject to a 15% restocking fee.
If I return or exchange an item how long does it take to process?
Two to four weeks.
Items can be returned within 30 days with authorization by filling out all of the information on our Return and Exchange Form. Refunds are for the cost of product only. After 30 days, the item is subject to warranty and must be authorized by a customer service representative either by our Return and Exchange Form by calling 860-242-2800 (8AM to 5PM Eastern Time, Monday - Friday). You can also email Customer Service at giftsets@finlay.com